MASTERING LEADERSHIP AND MANAGEMENT SKILLS LEADERSHIP DEVELOPMENT COURSE OVERVIEW Good leadership ability coupled with solid management skills can have a significant impact on your workplace effectiveness and consequent career progression.  Without these core competencies under control, the workplace can be an extremely harsh environment. Fortunately, leadership and management skills can be developed and to assist managers with achieving their ultimate potential and in being more effective and productive to their organisation, AstroTech is offering a leadership skills course which covers the following key topics:

20-22 June 2012 03-05 October 2012   Receive regular training updates

• What is Leadership?

• Management vs. Leadership

• Key Skills and Qualities of Effective Leaders

• Understanding Leadership: What do all great Leaders have in common?

• Global trends in Leadership

• Set up your own Leadership Development Plan

• Being an Emotionally Intelligent Leader

• Effective Goal Setting

• Leadership Communication

• Communicating Effectively during Difficult Discussions

• People Drivers - Differentiating Satisfiers and Motivators

• Using Time Strategically and Managing Time Wasters

• Setting the Right Priorities

• Time Management

• Appointing, Developing and Retaining Talent

• Releasing the Genius in your Team

• Better results through Effective Relationships

• How to build Rapport and gain Commitment from all Levels in the Organisation

• Developing Influence in modern Organisations and Matrix Management Systems

• Delegating to Develop Skills and Empower People

• Managing & Resolving Conflict

• Utilising Team Conflict to Succeed

• Coping with Difficult Employees

• Fostering a Positive Work Environment

• Building Trust, Credibility and Respect

• Negotiate your way to Positive Outcomes

• Becoming a Winning Coach

• Using Leadership Tools: Strategy, Performance Measurement, Quality, Planning

• Discover the Potential of Diversity

• Build and maintain the Right Employee Talent Base

• Ensuring Succession Planning

• ...AND MUCH MORE!

WHO SHOULD ATTEND

• Managers & Department Heads within an organisation
  

• Team Leaders and Supervisors
  

• Specialists who are moving or have moved into management roles
  

• Anyone who wants to enhance their Leadership and Management Skills
  

• Personnel in the public and private sector

KEY BENEFITS

• Learn the skills required to lead effectively
  

• Learn how to achieve better team results through improved leadership
  

• Understand the subtleties involved in effective leadership
  

• Know when to apply which techniques

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

• 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

• 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

• 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,430 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.