the high performance PA or administrator: essential skills COURSE OVERVIEW It has been said that a manager is only as effective as his/her PA allows him/her to be. While perhaps a little extreme, the value of an excellent administrative assistant goes unquestioned. In order for managers to make optimum use of their time and deliver exceptional results themselves, an assistant who is competent, efficient and presentable is a must have for any organisation. In order to assist PAs and administrative personnel to develop the skills necessary to be a true asset to their organisation, AstroTech is offering a training programme on "The High Performance PA or Administrator: Essential Skills".

01-03 February 2012 18-20 April 2012 20-22 June 2012 (Johannesburg) 20-22 June 2012 (Cape Town) 20-22 June 2012 (Durban) 12-14 September 2012 28-30 November 2012 (Johannesburg) 28-30 November 2012 (Cape Town) 28-30 November 2012 (Durban)

• Doing the job right!
  - Managing small projects
  - Diary management & follow up
  - Organising travel requirements
  - Creating an organized environment
  - Organising meetings
  - Dealing with clients and visitors

• You and Your manager
  - Managing your manager
  - Understanding appropriate assertiveness
  - Balancing the demands of more than one Manager
  - Contributing to your managers success
  - Organise your manager(s) and anticipate their needs effectively.
  - Organising a disorganized manager
  - Working as a team with your manager
  - Managing your and your manager's time
  - Representing your manager(s) appropriately in a variety of situations

• Organisational Skills
  - Planning your day
  - Time management
  - Action plans and to do list
  - Task Prioritisation
  - Planning ahead
  - Effective multi-tasking

• Communication skills
  - Telephone skills & Call screening
  - Written communication and email
  - Effective minute taking
  - Write Effective Agendas
  - Using Professional Language
  - Writing on behalf of others
  - Effective listening and questioning skills

• Managing Yourself & Your Image
  - Conveying a professional image
  - Managing your emotions
  - Improving your credibility
  - Conflict management
  - Methods of handling difficult people
  - Developing a position of increased influence
  - Problem solving on your own
  - Being a team player
  - Developing your network

• And much more!

• Secretaries and Personal Assistants

• Executive Secretaries and Personal Assistants

• Office Administrators

• Events Co-ordinators

• Anyone else looking to improve their organisational and time management skills

• Improve your efficiency by organising and planning well

• Learn how to manage and maximise your time effectively

• Achieve the results that you want by managing yourself and your manager

• Improve your communication skills

• Enable your manager to be more efficient and effective

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

• 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

• 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

• 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,430 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech's website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.

01-03 February 2012 18-20 April 2012 20-22 June 2012 (Johannesburg) 20-22 June 2012 (Cape Town) 20-22 June 2012 (Durban) 12-14 September 2012 28-30 November 2012 (Johannesburg) 28-30 November 2012 (Cape Town) 28-30 November 2012 (Durban)