Consumer Protection Act Understanding
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• Understanding and Implementing the Consumer Protection Act

UNDERSTANDING AND IMPLEMENTING THE CONSUMER PROTECTION ACT

COURSE OVERVIEW

The Consumer Protection Act impacts the way in which companies are allowed to do business with consumers. This has implications in terms of marketing, legal, sales and other activities.

To assist you to ensure that your company is complying and that you understand the provisions of the Act, AstroTech is running a training course on “Understanding and Implementing the Consumer Protection Act”.

 
 

 

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The course includes the following:

  • Background and aim of the Consumer Protection Act
  • Who are consumers?
  • The duties and obligations of suppliers of goods and services
  • The Implications and impact of the Act on your organisation
  • Consumer Rights               
  • Consumer marketing
  • Right to privacy                 
  • Rights around returning goods
  • Discriminatory marketing
  • Expiry and renewal of fixed term agreements
  • Fair, just and reasonable terms and conditions
  • Cooling off periods
  • Right to cancel advanced reservations, bookings or orders
  • Unsolicited goods or services
  • Right to disclosure and information
  • Disclosure of price of goods or services
  • Product labeling and trade descriptions
  • Right to fair and responsible marketing
  • Direct marketing to consumers
  • Customer loyalty programmes
  • False, misleading and deceptive representations
  • Over-selling and over-booking
  • Unfair or unreasonable contract terms
  • Prohibited transactions, agreements, terms and conditions
  • Prepaid certificates, credits, vouchers and deposits
  • Warranties & liabilities on products and services
  • Franchise agreements
  • Consumer’s right to choose
  • Future and continuous service agreements
  • Promotional competitions
  • Enforcement of the Consumer Protection Act

WHO SHOULD ATTEND

  • Sales personnel
  • Marketing staff
  • Marketing and sales managers and directors
  • Customer service managers
  • Brand managers
  • Risk managers
  • All those interested in knowing the Consumer Protect Act better

 KEY BENEFITS

  • Understand the contents and implications of the Consumer Protection Act on your business
  • Learn how you can apply the Act in your company
  • Understand the impact of the Act on your company’s marketing activities and contracts
  • Understand how enforcement of the Act will take place
  • Learn the aim of the Act and its role in protecting consumers

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

 Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

  • 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

  • 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

  • 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

 Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,430 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

 Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

 Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

 Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

 Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.