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BUSINESS PROCESS
MANAGEMENT   

COURSE OVERVIEW

To survive and prosper a business must adapt to the changing requirements of the environment in which it operates.

Today's smartest and most resilient businesses are those that don't take anything for granted and periodically restructure and adapt themselves to changing business conditions.

This process is referred to as Business Process Management or BPM.  The purpose of BPM is to radically improve the outputs or benefits of business processes.

In order to assist businesses in maximizing their potential, AstroTech is offering a training programme on Business Process Management.

23-25 May 2012

24-26 October 2012

 

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The course includes the following:

  • What is Business Process Reengineering?
  • Process Analysis and Benchmarking
  • Activity and data modelling
  • Group Facilitation Skills for BPR
  • BPR Methods and Tools
  • Corporate Culture and Change Management
  • Change management Factor in BPR
  • The Human Factor in BPR
  • How to Plan and Scope a BPR Project
  • Process Flow Analysis
  • BPR Methodology Selection
  • Team selection and team roles
  • Management Reporting
  • BPR Documentation
  • Risk and uncertainty with BPR
  • And much more!

WHO SHOULD ATTEND

Project Managers, BPR team members, MDs, CEOs, CFOs, CIOs, Operations Managers, Quality Assurance Teams, Human Resource Teams, and anyone else with an interest in BPR.

KEY BENEFITS

  • Gain an understanding of the key issues in Business Process Reengineering
  • Learn how to implement BPR
  • Learn what the impact of BPR is
  • Learn how to measure the success of BPR

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

  • 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

  • 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

  • 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,430 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.


Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.

23-25 May 2012

24-26 October 2012