ADVANCED PROBLEM SOLVING   COURSE OVERVIEW “If something can go wrong, it will” - Murphy’s Law As a business professional, finding workable solutions to increasingly complex and multi-dimensional problems is part of today’s reality in our often stressful and time-challenged environment. There are so many factors that need to be taken into account, risks and benefits that need to be weighed up, and the final solution still needs to be sold to a diverse group of stakeholders. These key skills can, however, be honed to a fine art to enable busy professionals to resolve any crisis that comes their way, using practical techniques based on sound theory and research.  To assist you with this, AstroTech is presenting "Advanced Problem Solving".

07-09 March 2012 25-27 July 2012   Receive regular training updates

The course covers the following key topics:

• Problem Solving

   

  • Problem identification & prioritisation
  • Problem ownership
  • The 6-step problem solving model
  • Problem definition & analysis
  • Pinpoint root causes using facts, instead of guesswork or opinion
  • Setting goals & identifying constraints
  • Generating alternative solutions
  • Gathering, recording, structuring, and analysing data
  • Critical success factors; Identifying the things that really matter for success
  • Impact analysis; Identifying all the consequences of a decision
  • Evaluation techniques
  • Planning and implementation
  • Monitoring and assessment

   

• Problem Solving Techniques
   

  • Mind Mapping

  • Brainstorming

  • Displayed thinking

  • Brain writing

  • Kepner-Tregoe Forced Ranking

  • Root cause analysis techniques

  • Ishikawa's Fishbone Concept

  • Force field analysis

  • Lateral Thinking Techniques

  • SWOT analyses

   

• Problem Solving & People

   

  • Identifying and consulting stakeholders

  • Leading problem solving teams

  • Building consensus

  • Behaviours that enhance or block team problem solving abilities

  • Team and task maturity and decision making

  • Team problem solving: Ensuring participation, agreement and final ownership

  • Making rational business decisions, uninfluenced by office politics or personal bias

  • How to sell your solution to stakeholders 

   

• Creativity & Problem Solving

   

  • The role of creative thinking in problem solving

  • Blocks to creativity and how to overcome them

  • Keys to enhance individual creativity

  • Fostering a more dynamic and creative workplace

  • Promoting creativity in meetings

  • Idea Generating - Generating creative & useful ideas, approaches and solutions

   

• And Much More!

WHO SHOULD ATTEND

• Managers, Supervisors and Team Leaders
• Business Professionals who can improve their problem solving techniques
• New Managers within an organization
• Anyone involved in the management of a project which is set to have a high impact on their organization
• Anyone who wants to enhance their problem solving skills

KEY BENEFITS

• Improve your effectiveness by solving problems more easily
• Feel confident that your problem solving techniques are sound
• Lear how to be creative in your problem solving
• Lear how to facilitate effective team problem solving
• Reduce crisis management situations

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
          100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,430 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.

07-09 March 2012 25-27 July 2012